Product Returns

Request a Return

You have the right to return the products you purchased without penalty and without an obligation to inform us about the reason you wish to return them, within fourteen (14) calendar days from the date of receipt of the products. In that case, you shall be charged only with the shipping cost to return the products.

Returns are accepted only if the products you wish to return are in the same condition you received them, without being unsealed or without any destruction to their packaging, along with:

a) the initial consignment note (if all the items ordered are being returned)
b) the customer’s consignment note (if only some of the items are being returned)

In case you wish to return products purchased through our e-shop, you should notify us in writing, by emailing the date and order number, under the subject “Withdrawal Request” and within the aforementioned deadline.

Provided that you receive written approval for the return of the products from Papoutsanis, the address where the returned products must be sent to, within fourteen (14) calendar dates from the date you received written approval from Papoutsanis, is: PAPOUTSANIS SA, Eshop Department, 71st klm. National Road Athens-Lamia, 34100, Halkida, Tel: +30 22620 85000.

To avoid any inconvenience, we recommend that upon delivery of your order you carefully examine the condition of the purchased products and that their packaging is intact, in order to detect any visible defects (e.g. broken item). If there are any defects, please contact us immediately after delivery, on the same or the next working day (from Monday to Friday 08:00 - 14:00), at +30 22620 85068 or at In case purchased items are found to be defective or that they lack certain agreed qualities, the relevant provisions of the Greek Civil Code shall apply, as well as any relevant provisions of consumer law. In order for a certain quality to be considered agreed, there should be an explicit agreement between the parties that the existence of this particular quality is of particular importance for the buyer.

In case of products are returned, reimbursement will be completed within thirty (30) calendar days from the date of receipt, depending on how you chose to pay for your order and the way the items will be delivered. The reimbursement can be credited to a bank account you indicate to Papoutsanis.