Terms and conditions for the purchase of products through the e-shop of PAPOUTSANIS
1. General
The present terms constitute the agreement (hereinafter “Agreement”) between the Societé Anonyme under the name PAPOUTSANIS S.A. (hereinafter “PAPOUTSANIS” or the “Company”), Registry No: 13108/06/b/86/89, with Tax ID EL 094011512 of the Halkida Tax Authority, with registered seat 71st km. National Road Athens-Lamia, Postal Code 34100, Municipality of Halkida, and every user of the present website, who would like to purchase PAPOUTSANIS products through our e-shop, which is available at the website www.papoutsanis.gr (hereinafter the “Website”).
In any case, the submission of an order on our e-shop from your part means the total and unconditional acceptance of the terms of the Agreement. If a user does not agree with these terms, it is not possible for him to enter into any transaction with our e-shop.
PAPOUTSANIS is entitled to amend the present General Terms and Conditions at any time and without notification. For this purpose, every user entering the Website at any given time is obliged to review the terms for potential amendments and, as long he continues the use of the Website acceptance of any possible amendment is presumed.
2. Submission and execution of an order.
In order for you to be able to submit an order on our e-shop you must have a user account in our website www.papoutsanis.gr. In order to be able to log in to your account in the Website you would need to complete in the relevant form the username and password you entered at the time of your registration, as well as indicate whether you are a consumer or an enterprise (in which case you will also receive a code from the Company once the Company has reviewed the information you have submitted including your Tax ID, and has confirmed they are valid).
If you are not already a registered user, you would need to create a new account by clicking on the relevant button. In order to create a new account you would need to complete the registration form to become a registered user using your true details, as well as an active e-mail account. In order to create an account so as to submit an order you would need to fill in all the mandatory fields (including among others your telephone number and Tax ID).
In order to buy the product in the quantities you are interested in please click on the relevant button and add it to your electronic purchase basket.
After completing your purchases via our e-shop click on the “Checkout” button.
After submission of your order, you will receive a confirmation e-mail at the e-mail address you have indicated.
Your order is considered to be accepted by PAPOUTSANIS from the moment of receipt of the afovementioned confirmation e-mail.
You are obliged to review the confirmation e-mail of your order and notify PAPOUTSANIS immediately, and in no event later than 24 hours from the time of receipt of your order, by phone at the telephone number +30 22620 85068 (from Monday to Friday 08:00 - 14:00) or by e-mail at eshop@paputsanis.gr for any error, otherwise, the details included in the confirmation e-mail shall apply to the said order.
If the order has been submitted and you wish to cancel it even before you receive it, you may call +30 22620 85068 (from Monday to Friday 08:00 - 14:00) or send us an e-mail at eshop@papoutsanis.gr and one of our colleagues will cancel your order.
3. Delivery time of products
The products can be sent to you at any location within Greece and to any European Union country.
The execution of your order and the delivery of the products will be conducted within five (5) working days to delivery addresses located in the Attica region and within seven (7) working days to locations in the rest of Greece from the moment you receive our confirmation e-mail with the receipt of your order, with the exceptions of lack of product availability or of non-confirmation of the order.
Please note that in places in Attica or in the rest of Greece where ACS or SPEEDEX have no access you can collect your order from your closest ACS or SPEEDEX shop.
For the EU countries the execution of the order will be conducted within fourteen (14) working days.
Please note that in places where TNT or UPS has no access you may have to collect your order from your closest TNT or UPS shop.
Although Papoutsanis will undertake all possible efforts in order for your products to be sent to you in due time, Papoutsanis does not guarantee that the products will be shipped within the above-mentioned time periods.
You will receive the products with a delivery note of the company with which we cooperate for the shipment of your products and within 15 days you will receive the original invoice by ordinary post. In the event that the aforementioned time period has elapsed and you have not received the invoice, please contact us at +30 22620 85029 (invoice department) or via e-mail at eshop@papoutsanis.gr.
In accordance with the applicable Greek laws, the ownership of the product will be considered to be transferred to the buyer once the products have been paid in full. Once delivered the risk of damage or loss of the products will lie with the buyer.
The delivery costs will be calculated depending on the quantity of your order and your delivery address.
4. Payment methods
The users can make their purchases using the following payment options:
· using a credit /debit card (Visa or Master card); or
· using PayPal; or
· using the “My Bank” service (which will be available after 6 June 2018).
If you opt to pay by credit card, you are obliged to be present upon receipt of your products bearing your credit card and ID with you. In that case, i.e., payment by credit card, receipt of the order by a third person is not permitted.
5. Right of withdrawal - Product Returns
You have the right to return the purchased products without penalty and without the obligation to inform us about the reason you wish to return the products, within fourteen (14) calendar days from the date of receipt of the products. In that case, you shall be charged only with the shipment cost to return the products.
Returns are accepted with the sales receipt or invoice only if the products you wish to return are in the same condition as when you received them without being unsealed or without any destruction to their wrapping.
You are obliged to notify us within the aforementioned time period of your intention to return the products you purchased through our Website in writing by email with the subject “Withdrawal Request” to the following e-mail address: eshop@papoutsanis.gr, referring to the date of the purchase and the number of the order or the delivery notice.
Provided that you receive written approval for the return of the products from PAPOUTSANIS, the address where the returned products must be sent to is PAPOUTSANIS SA, eshop Department, 71st klm. National Road Athens-Lamia, 34100, Halkida, Tel: +30 22620 85000.
To avoid any potential inconvenience we recommend that upon delivery of your order you carefully examine the condition of the purchased products and that their packaging is intact in order to detect any visible defects (e.g., broken product). In the event you detect any defects, please contact us immediately following delivery, preferably either on the same or the next day (from Monday to Friday 08:00 - 14:00) at the telephone number +30 22620 85068 or at the e-mail address: eshop@papoutsanis.gr.
In case the purchased goods are found to be defective or that they lack certain agreed qualities, the relevant provisions of the Greek Civil Code shall apply, as well as any relevant provisions of the consumer law. In order for a certain quality to be considered agreed, there should be an explicit agreement between the parties that the existence of this particular quality should be of particular importance for the buyer.
In case of return of the purchased goods and depending on: (a) the way in which you chose to pay for your order and (b) the way the purchased goods will be returned, you will be reimbursed within thirty (30) calendar days from the date we receive the products. Reimbursement may be made by crediting your bank account, in which you shall notify PAPOUTSANIS of your preference and indicate the bank account details you would like us to use.
The present Agreement does not affect any rights conferred upon you in accordance with the applicable legislation as in force.
6. Force Majeure
PAPOUTSANIS shall not be held liable for any delays in the execution of the order (including delivery of the products) attributed to events for which PAPOUTSANIS does not bear any liability or to events of force majeure. In these instances, PAPOUTSANIS will be entitled to a time extension for the execution of the order and / or the delivery of the products. If such events last beyond two (2) months, the present Agreement may be terminated by any contracting party without any obligation to compensate the other party.
7. Data protection
In the context of executing the present Agreement Papoutsanis may process information concerning yourselves for which it is considered a data controller under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “General Data Protection Regulation” or “GDPR”).
Apart from Papoutsanis information abour yourselves may be transmitted to third party recipients if such transmission is necessary in order for Papoutsanis to meet its contractual obligations vis-à-vis yourselves such as for example to the company offering courier / delivery services, which Papoutsanis is using in order to deliver the goods you have purchased.
In the context of the transaction Papoutsanis collects information from you that concerns you such as inter alia your first and last name, home address, credit or debit card number, telephone numbers and email addresses. The processing of such data is necessary in order to execute the sale contract for the goods you have purchased from Papoutsanis.
Papoutsanis will process this information just in the context of the execution of the sale contract for the goods you purchased from Papoutsanis. In addition, it may use your contact details in order to collect information in order to improve its services to you by means of sending satisfaction questionnaires, or in order to deliver newsletters for the purposes of direct marketing. If in the future Papoutsanis uses your data for other purposes apart from those for which they were originally collected, the Company will provide all the necessary information for those purposes.
Papoutsanis will retain the relevant data for a period of five (5) years following the last day of the year during which the transaction was made.
In accordance with the GDPR, you have various rights in relation to the personal data we collect and process about you. These rights include the right to ask Papoutsanis to access the data that we collect about you in the context of the transaction, as well as to rectify or erase this data, the right to object at any time and on grounds relating to your particular situation the processing of your personal data including the profiling, and the right to obtain from Papoutsanis restriction of processing if you contest the accuracy of the personal data and for a period required in order to verify the accuracy of that data, if the processing is unlawful and you oppose the erasure of the data and request the restriction of its use instead, and if you have objected to the processing in case you have the right to object. In addition, you have the right to receive the personal data that concerns you in a structured, commonly used and machine-readable format when the processing is carried out by automated means.
If you have any concerns about the way your data has been processed, you can contact Papoutsanis at ehsop@papoutsanis.gr
Finally, you have the right to lodge a complaint with a supervisory authority if you believe that the Company is not in compliance with the provisions of the GDPR or the relevant applicable national legislation in relation to the personal data concerning you.
8. Miscellaneous
All the terms of the present Agreement are considered essential. Amendments or rescissions of these terms may be made only in writing in accordance to the terms defined under (1) above.
Failure to pursue the application of the provisions of the present Agreement by any of the parties, or the non-exercise of a relevant right shall not be construed as a waiver of the right to seek the application of those or other provisions from it or another right.
The present Agreement regulates the issues to which it refers in whole and exhaustively; any other earlier related agreement between the contracting parties related to these issues is hereby repealed.
The present Agreement is governed by and construed in accordance with Greek law. The Courts of Athens have sole jurisdiction for the resolution of any dispute which may arise from or in relation to the present Agreement.